What I can return and when?
(a) If you receive a faulty or defective product
(b) If you receive a product that is totally different from what you ordered
(c) If you receive a product that doesn’t look the same as how it appeared on the product page except for a minor color change
What products can NOT be returned?
(a) If the product that has been worn, washed, or soiled by customer;
(c) Consumable products and items like food and beverages, bath and beauty products on our website;
(d) Bulky heavy weight items like furniture, statues, paintings.
(e) Custom made products likes nameplates and photoframes
To raise a dispute, please send an email to firstname.lastname@example.org Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern/issue. This must be done within 3 days of receipt of the product/parcel. Disputes that are registered after 3 days of delivery will not be entertained.